Privacy Policy

RelaJet Tech Taiwan Co.,Ltd. (hereinafter referred to as “the Company”) and its brand Otoadd Hearing Aids (hereinafter referred to as “Otoadd”) understand the importance of privacy and personal data protection, and are committed to properly protecting users’ personal data in accordance with the Personal Data Protection Act and related regulations.

This policy explains how the Company collects, uses, stores, protects, and shares your personal data on the “Otoadd Hearing Aids” website and related services, and covers the use of cookies.

1. Information We Collect
   The Company collects your personal data for the following purposes:
   Providing product and after-sales services (including product delivery, customer support, and return/exchange services).
   Marketing and event information notifications (including newsletters, EDM, and promotional information).
   User account, membership management, and interactive services.
   Statistical analysis, service improvement, and new feature development.
   Complying with legal or regulatory requirements.
   
   Generally, you do not need to provide personal data when browsing this website. However, if you register, place an order, or participate in activities, you may need to provide: your name, contact information, delivery address, payment information, and other necessary details.
   
   
2. Cookies and Other Tracking Technologies
   To improve website functionality and user experience, this website uses cookies and similar technologies, primarily for the following purposes:
   Recording usage preferences to provide a personalized experience.
   Analyzing traffic and usage behavior to optimize the website.
   Providing and tracking the effectiveness of marketing campaigns.
   You can set whether to accept or reject cookies in your browser settings; however, if you reject them, some functions may not work properly.
   
   
3. Period, Region, Target, and Method of Use of Personal Data
   Period of Use: During the duration of the data collection purpose, or the retention period stipulated by law.
   Region of Use: The regions where our company, our partner logistics, payment, and service providers are located.
   Target of Use: Our company, our entrusted third-party service providers (such as logistics providers and payment operators), and legally authorized agencies.
   Method of Use: Processed and used for specific purposes via electronic, written, telephone, internet, etc.
   
   
4. Your Rights
   You are entitled to the following rights regarding your personal data in accordance with the law:
   To inquire or request access.
   To request supplementation or correction.
   To request cessation of collection, processing, or use.
   To request deletion.
   To exercise the above rights, please contact us through our official customer service email or customer service hotline. We will process your request within a reasonable timeframe.
   
   
5. Personal Data Security and Protection
   Your data will be stored in a secure system and accessible only to authorized personnel.
   We take reasonable technical and management measures to prevent unauthorized access, leakage, or damage to your data.
   
   
6. Third-Party Links
   This website may provide links to other third-party websites. The privacy policies of these websites do not apply to us, and we are not responsible for their content or security.
   
   
7. Policy Revisions
   We reserve the right to revise this policy at any time and will announce the updated version on our website. Your continued use of this website after the update constitutes your agreement to the revised content.
   
   

Contact Information
If you have any questions about this policy, please contact: +886-2-2577-0681